Creating Customer Intimacy

Customer Intimacy is a business’s ability to be more than just a vendor or a trusted resource; it is the deep and abiding connection between two organizations whose values and practices align to build a greater whole than either of the separate parts could ever be.

A Technologist, on Design

Being an effective designer takes grit; your job is to deliver exactly the right experience at exactly the right time, to exactly the right audience...no biggie, right?

Planned Obsolescence

Recently, I've begun to notice that while that work still falls on me in large part, I am not always relied upon to make the custom software work.